Put This On: When Should I Wear a Pocket Watch? Wait for it... Ftrain.com: The Web Is a Customer Service Medium The lesson: "Create a service experience around what you publish and sell." Some nice words about MetaFilter and an interesting way to view online audiences: "Why Wasn't I Consulted?" Jan 6th, 2011, 10:00 pmstyle joke internet community metafilter Paul Bausch